Frequently Asked Questions
Everything you need to know about your Anna October experience.
Where does Anna October ship from and to which countries?
We ship our collections globally from our centralized warehouse. Delivery times vary by region, but most international orders arrive within 5-7 business days via our premium courier partners.
How do I determine my correct size?
Anna October garments typically follow European sizing. We provide a detailed size guide on each product page with specific measurements for bust, waist, and hips to ensure a perfect fit.
What is your return policy for online orders?
We accept returns on unworn, unwashed items with all original tags attached within 14 days of delivery. Please note that certain delicate evening wear and sale items may have specific return conditions.
Are customs duties and taxes included in the price?
For most international destinations, duties and taxes are calculated at checkout. This ensures a 'DDP' (Delivery Duty Paid) experience where no additional fees are required upon arrival.
How should I care for my Anna October silk and knitwear pieces?
To preserve the delicate nature of our fabrics, we recommend professional dry cleaning for all silk garments. Knitwear should be hand-washed in cold water and dried flat to maintain its original shape.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Google Pay for a secure checkout process.